Get in Touch With Us

Got a question about one of the casinos we've reviewed, spotted something that needs updating, or want to suggest a brand we haven't covered yet? This page explains the best way to reach us and what happens once your message lands in our inbox.

The Best Way to Reach Us

Email remains the most reliable route to our team. Send your message to [email protected] and a real person will read it and reply, usually within two working days. We don't rely on automated responses to close out enquiries.

A brief line explaining what your message is about helps us route it to the right person faster — whether that's a question about how we rate operators, a correction to a bonus term, or something more general.

What You Can Get in Touch About

• Casino and offer queries — If you want more detail on how a welcome offer works, what a wagering requirement means in practice, or why a particular brand sits where it does in our rankings, ask us directly.
• Corrections — Bonus terms, licensing details and payment options change regularly. If something on the site looks out of date, we want to know so we can check it against the operator's current terms.
• Suggestions for coverage — If there's a brand, payment method or topic around non Gamstop casinos you'd like us to look at, tell us what you're after.
• Partnership or editorial enquiries — Operators or affiliates wanting to discuss a listing should introduce themselves and explain what they're proposing. Commercial relationships never decide how a brand is ranked on this site.
• Support and self-exclusion questions — If you or someone close to you wants information on managing gambling activity, including how self-exclusion works outside the Gamstop scheme, mention this in your message and we'll point you towards relevant resources.

Before You Write In

A few quick checks can save time on both sides. If your question relates to a specific operator, our comparison of the best non Gamstop casinos covers editorial ratings, welcome offers and how each site was assessed, which answers many of the questions we're asked most often. If you're weighing up whether a casino outside Gamstop is right for you, that page also sets out how these sites differ from UK Gambling Commission licensed operators, which is worth reading first.

If your enquiry is about a specific bonus, please include the operator's name and the offer in question — headline figures like free spin counts or percentage match bonuses often come with wagering conditions, minimum deposits or time limits, and having the detail in front of us means we can give you a proper answer rather than a generic one.

How We Handle Your Message

Every email is reviewed individually. We aim to respond within two working days, though this can stretch slightly during busier periods — we'd rather take the time to give you an accurate answer than a fast but vague one. If your message needs input from more than one person on our team, we'll let you know it's being looked at rather than leaving you without a reply.

We treat correction requests seriously. Casino terms, licensing status and payment processing times are all subject to change on the operator's side, and we depend on readers flagging discrepancies as much as our own checks.

Our Approach to Accuracy

We aim to keep our reviews, ratings and offer details current and fair. Reader feedback is one of the ways we catch things that have shifted since a page was last checked. If something you've read here doesn't match what you found on an operator's site, tell us — we'd genuinely rather correct it than leave it standing.

Remember that all forms of online gambling, including at casinos operating outside the Gamstop scheme, are intended for adults aged 18 and over. If you're contacting us about a general concern rather than a specific site, we're happy to point you towards general information on managing play responsibly.

Thanks for taking the time to read this far — we look forward to hearing what's on your mind.